Please read these terms of use carefully before using the site.

Al-Futtaim Travel Limited maintains this Website (Site) and other and all the information, communications, software, scripting, photos, text, video, graphics, music, sounds, images and other materials and services found on the Site (collectively ‘Content’), for the use of its customers, employees and members of the general public but only for the lawful purposes described below. Al-Futtaim Travel provides such content as a convenience to its customers and the general public.

Acceptance Of Contract Terms: Jurisdiction

In exchange for accessing, browsing and using the Site, you agree to be bound by these terms and to comply with all applicable laws and regulations, including without limitation UAE Federal Law No. 40 of 1992 concerning the Protection of the Intellectual Work and Rights of the Author and the Implementing Regulations thereof. You represent you have the legal authority to accept these Web Site Terms of Use on behalf of yourself or any party you represent. Use of the Site is unauthorized in any jurisdiction that does not give effect to these Web Site Terms of Use, including without limitation this paragraph.

User Obligations
You represent that you are of sufficient legal age to use this service, and you possess the constitutional right and ability to create binding obligations for any liability you may incur as a result of the use of this service. You understand that you are financially responsible for all purposes of this service by you and those using your login information (including minors living with you). You warrant that the data supplied by you or members of your household in using this website is accurate and accurate.

If you do not agree to these terms, do not use the site
The Site is controlled and operated in whole or in part by Al-Futtaim Travel from its offices within the UAE. By accessing the Site you agree that the laws and regulations of the UAE and the Emirate of Dubai without regard to conflicts of laws principles, will apply to all matters relating to the use of the Site, and you agree that any litigation shall be subject to the exclusive jurisdiction of the Courts of Dubai, UAE. Those who access the Site from other locations do so at their own risk and are responsible for compliance with applicable local laws. Al-Futtaim Travel makes no representation that the Content in the Site is appropriate or available for use in other locations, and access to it from territories where the Content is illegal is prohibited. You acknowledge that Al-Futtaim Travel reserves the right in its sole discretion to refuse to terminate access to the Site by you at any time.

Copyright And Restrictions
On Use Of Content While Al-Futtaim Travel provides the information on this Site to anyone, we retain copyright on all text and graphic images. You acknowledge, having been advised by Al-Futtaim Travel, that the Content is protected in the UAE and internationally by a variety of laws, including but not limited to, copyright laws and treaty provisions, trademark laws and other proprietary rights laws (collectively ‘Rights’). In addition to Al-Futtaim Travel’s Rights in individual elements of the Content, Al-Futtaim Travel or its licensors own a copyright in the selection, coordination, and arrangement of the Content.

You are hereby granted permission to access the Content from the Site in whole or in part, (and except where otherwise specified or provided by Al-Futtaim Travel, print a single copy of the information for your personal use) but only for purposes of viewing and browsing through the Site or ordering products or services from the Site if applicable. You are also as a result of this granted permission to the store files on your computer for your personal use; reference hypertext documents on the Site from your papers. However, these agreements terminate automatically if you breach any of the Web Site Terms of Use. Al-Futtaim Travel is not granting you any permission to use the Content other than the authority expressly stated in these Web Site Terms of Use. All other use of Content from the Site, including, but not limited to modification, publication, transmission, participation in the transfer of sale of, reproduction, creation of derivative works from, distribution, performance, display, incorporation into another web site, reproducing the Site (whether by linking, framing or any other method), ‘mirroring’ the Site or in any other way exploiting any of the Content, in whole or in part, or downloading and using software repeatedly for uses other than those expressly permitted may not be made without Al-Futtaim Travel’s prior express written consent.

Limitation On Scope Of Content
The Site contains information regarding Al-Futtaim Travel and promotional programmes. The Products described in this Site include uniquely UAE specifications and are offered for sale in the UAE. The promotional programs if any expressed in this site are available only in the UAE or those Emirates as specifically referred to within the description of the program. The price information contained in or provided through the Site is for information purposes only and does not constitute an offer to sell the products concerned. The actual prices and terms and conditions of sale will be determined by the authorized distributor/dealer of the Products concerned.

Trademarks And Services Marks
Al-Futtaim Travel and other trademarks, such as products and service names found on the Site (collectively the ‘Trade Marks’) are owned by Al-Futtaim Travel, its associated companies, suppliers, business associates or third parties and registered in the UAE and elsewhere or unregistered. Nothing on the Site should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any Trademarks displayed on the Site, without the written permission of the Trademark owner concerned. The Trademarks may not be used in any way, including in advertising or publicity about the distribution of Products on the Site, without prior, written permission of Al-Futtaim Travel.

Submission And Collection Of Information
There are instances where Al-Futtaim Travel requests personally identifiable information from the Site users to provide them with a service or correspondence (promotions and mailed brochures). This information, such as name, mailing address, email address, type of request and possibly additional information, is collected and stored in a manner appropriate to the nature of the data by Al-Futtaim Travel and is used to fulfill your request. Although Al-Futtaim Travel makes every effort to ensure the secure collection and transmission of sensitive user information using industry accepted data collection and encryption methodologies Al-Futtaim Travel does not guarantee the security of any information transmitted to or from the Site or data gathered from the usage of the Site. The information you provide and the data collected is used by Al-Futtaim Travel to improve the services we offer you. You at this moment grant Al-Futtaim Travel an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute any information you send, and agree that Al-Futtaim Travel is free to use any ideas, concepts, know-how or techniques that you send Al-Futtaim Travel for any purpose.

Prohibited Conduct
You are prohibited from posting or transmitting to or from the Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. You agree (i) not to use the Site to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; (ii) not to interfere or disrupt the Site or any networks connected to the Site; (iii) not to use any device, software or routine or attempt to interfere with the proper functioning of the Site or any transactions being offered at the Site (iv) not to use the Site to collect or export personal information, including, without limitation, financial information, about other participants at the Site; (v) not to use the services, products associated with the Site for illegal purposes, and (vi) to comply with all regulations, policies and procedures or networks connected to the Site.


Al-Futtaim Travel may revise or withdraw the Content, in whole or in part, at any time without notice. Al-Futtaim Travel may at any time change these Web Site Terms of Use by updating this posting. By using the Site, you agree to be bound by any such revisions, and you decide to periodically visit this page to determine the then current Web Site Terms of Use to which you are attached.

The use of the site is subject to Al-Futtaim Travel’s Privacy Policy. Please click here to view.

Al-Futtaim Travel makes no representations whatsoever about any other web site which you may access through the Site. When you locate a non-Al-Futtaim Travel web site, please understand that it is independent of Al-Futtaim Travel and that Al-Futtaim Travel has no control over the content on that website. Besides, a link to a non-Al-Futtaim Travel web site does not mean that Al-Futtaim Travel endorses or accepts any responsibility for the content or the use of such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other things of destructive nature. Al-Futtaim Travel makes no representation or warranty as to any third party products. Note also that Al-Futtaim Travel’s Privacy Policy does not apply to any non-Al-Futtaim Travel website which may be accessed through the Site. Please refer to such non-Al-Futtaim Travel websites’ privacy policies (if any) to determine the privacy policies which apply when using such non-Al-Futtaim Travel websites.

Al-Futtaim Travel will not be liable for any damages of any kind including but not limited to, special, incidental or consequential damages arising out of or relating in any way to the use or the inability to use the Site, the Content or links, damage caused by viruses affecting your computer equipment or your reliance on the Content or use of the information, products or services promoted/advertised/obtained at or associated with the Site.

You hereby agree to indemnify, defend, and hold harmless Al-Futtaim Travel and its shareholders, associates, employees and agents from any suits, losses, claims, demands, liabilities, costs and expenses (including attorney and accounting fees) that they may sustain or incur arising from (i) your use of the Content available at or downloaded from the Site, (ii) your failure to comply with any applicable laws and regulations or to obtain any licenses or approvals from the appropriate government agencies necessary to purchase or sell the products and services associated with the Site (iii) your use of the Content in any way contrary to the terms of use, (iv) the sale, purchase, transportation, delivery, use or disposal of any product, or service associated with the Site or available through other sites linked to the Site, or any loss suffered by or harm to any person or property in any way relating to of caused in whole or in part by your use of the Site or any service or product, associated with the Site (including, without limitation, any personal injuries or death of any third person caused in whole or in part by such products or services, the use, transportation, delivery, storage or handling thereof), and (v) any taxes attributable to the relating to any service or product associated with the Site.

Privacy and Security Policy
Al-Futtaim Travel Limited and its related companies recognize the importance of protecting the privacy of personal information collected about users (the Users) of the websites (the Web Sites) belonging to the group. “Personal Information” includes, but is not limited to, usage data, along with the name, address, telephone number and email address of the Users. Al-Futtaim Travel reserves the right to analyze and utilize the user data to more efficiently optimise the user experience and to present specific opportunities to the Users for their benefit. Al-Futtaim Travel has adopted this Privacy and Security Policy to inform the Users how it collects, stores, and uses Personal Information. Al-Futtaim Travel intends to balance its legitimate business interests in obtaining and using Personal Information against the reasonable expectations of privacy of the Users.

By using any of the Web Sites, you consent to the collection and use of your Personal Information by Al-Futtaim Travel as outlined in the policy currently in effect. If we decide to change our system, such changes will be posted at the Web Sites, so please check back periodically to ensure you have the most current policy.

Al-Futtaim Travel collects Personal Information when you visit the Web Sites or place an online order with us. In addition, we may ask you for Personal Information at other times, including by way of example, when you enter a sweepstake, contest or promotion sponsored by us, when you complete surveys or different questionnaires, or when you send an email to us. Whenever Al-Futtaim Travel collects Personal Information, we try to include a link to this Policy on the Web Site page concerned.

Our web servers also collect the domain names of the visitors to the Web Sites. This information is aggregated to measure the number of visits, average time spent on the Web Sites, pages viewed, etc.

“Cookies” are pieces of information that Al-Futtaim Travel transfers to the hard drives of the Users for record-keeping purposes. Al-Futtaim Travel may place Cookies with the Users visiting from advertising banners and hyperlinks on other websites to track the success of a particular advertising campaign or marketing program. Also, Al-Futtaim Travel may place Cookies with the Users to provide them with seamless access to the Web Sites, since storing their username and password in a Cookie eliminates the need to re-enter that information on every page.

Al-Futtaim Travel uses Personal Information for facilitating order processing, developing enhancements to the Web Sites, marketing and promotional purposes (for example, offering the Users the opportunity to take advantage of special promotions and acquire Al-Futtaim Travel products); and evaluating the Web Site usage by analyzing usage data. The Web Sites may also contain optional surveys and questionnaires asking for information, comments, and suggestions as well as opportunities for visitors to ask questions. We use the information you provide to help us design and build better products, to customise your shopping experience, and to provide advice and purchase recommendations. We also use the Personal Information we collect to help target valuable marketing and advertising offers. This kind of advertising may be done with banner ads as well as promotional email sent by Al-Futtaim Travel or by third parties under contract. Finally, Al-Futtaim Travel does research on the Users’ demographics, interests, and behavior based on the information provided to us when making a purchase, during a promotion, from surveys, and from our server log files. We do this to understand better and measure the use of the Web Sites, to improve the content of the Web Sites and the services we provide to our customers. This research is compiled and analyzed on an aggregated basis.

Sharing of Personal Information
Except as outlined in this Policy or on the Web Sites, Al-Futtaim Travel never provides the Personal Information to third parties without a User’s consent. Al-Futtaim Travel shares the Personal Information you provide with its related companies. Users of this Site will always be notified when any outside parties are collecting their information, so our users can make an informed choice as to whether they should proceed with services that require an outdoor individual, or not. Additionally, if you purchase a product needing assistance, your Personal Information is shared with the service provider concerned.

Al-Futtaim Travel may also share Personal Information with third-party business partners so that they may provide services to Al-Futtaim Travel that are consistent with the terms of this Policy and the Web Sites. Al-Futtaim Travel may also disclose Personal Information in individual cases when we have reason to believe that communicating this information is necessary to identify, contact or bring legal action against someone who may be violating the Web Site’s Terms of Use or may be breaking Al-Futtaim Travel’s or other’s rights or causing injury to or interference with Al-Futtaim Travel’s or other’s property. Al-Futtaim Travel may also disclose or give access to Personal Information when we believe in good faith that the law requires it. Security

Al-Futtaim Travel only collects Personal Information to the extent deemed necessary to serve its legitimate business purposes, and it uses appropriate security technology to ensure the security, integrity, and privacy of all Personal Information as it deems appropriate. Nonetheless, Al-Futtaim Travel is not responsible for any breach of its security or for the actions of any third parties who may obtain any Personal Information.
Removal or Update of Personal Information

Users who no longer wish to receive promotional materials may opt-out of receiving these communications by replying to a promotional e-mail or sending an e-mail directly to aftravel@alfuttaim.ae placing ‘Unsubscribe’ in the subject field of the email. Users may also update their Personal Information or remove their Personal Information from Al-Futtaim Travel’s CRM database by contacting us by email addressed to aftravel@alfuttaim.ae.

Change to Policy
Al-Futtaim Travel reserves the right to change this Policy at any time by posting an updated Policy at the Web Sites.

Additional Information
Any questions regarding this Policy should be directed to aftravel@alfuttaim.ae. Any questions regarding functional issues of the website, please direct them to mario.pinto@alfuttaim.com

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