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Terms & Conditions

Terms & Conditions

Acceptance of Terms and Conditions
The following Terms and Conditions constitute the agreement in principle between you (‘the User’ or ‘you’) and Al-Futtaim Travel (‘we’ or ‘our’) regarding purchasing items through this website and supersedes all prior correspondence or arrangements, whether oral or in writing, in respect of this subject matter. These Terms and Conditions should be read in conjunction with the information and terms outlined in the Privacy Statement.

Al-Futtaim Travel Services
Al-Futtaim Travel acts as an agent for third party suppliers such as airlines, hotels, car rental firms and others (‘Travel Suppliers’). When you make an online booking on this website, a contract is created between you and the Travel Supplier, and their separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you have selected.
The Travel Suppliers separate terms and conditions will be highlighted to you as you progress through the website. By accepting the Travel Supplier’s offer, you agree to abide by the terms and conditions imposed by the purchase, including payment of all amounts when due and compliance with all rules and restrictions regarding the availability of fares or the cancellation, change of booking and refund in respect of travel. You agree to be entirely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website.

Payment – Air Products
For any airline tickets to be issued, advance payment in full is required. Al-Futtaim Travel allows you to book air products online either in whole or with a deposit. If a deposit is made, you are responsible for settling the remaining outstanding balance within 48 hours with our regional partner; otherwise, you risk incurring the cancellation of the booking, together with any applicable cancellation fee. Please note that in some circumstances, the price of the ticket quoted may either be different due to taxes not shown on the global computer reservation system (e.g., war insurance, fuel surcharge) or changes made between the time of your booking and the time of issuing the ticket. If this occurs, Al-Futtaim Travel accepts no responsibility or liability for this price fluctuation.

Payment – Hotel and Car Products
a. Hotel Prepaid Services
Al-Futtaim Travel pre-negotiates specific room rates with hotel suppliers to facilitate the booking of reservations on your behalf. In these cases, which will be identified during the booking process, by submitting your reservation request, you authorize Al-Futtaim Travel to make hotel reservations on your behalf, including making payments to hotel suppliers. Al-Futtaim Travel will charge your credit card for the total reservation price shown on screen, which may include taxes or other charges in addition to the room rate displayed in response to your initial inquiry.

b. Hotel Referral Bookings
Where a hotel booking is described as being on a referral basis, Al-Futtaim Travel may, if indicated, charge a non-refundable booking fee. The hotel charges will only be levied at the time of using the service, or if applicable, on cancellation (depending on the policy of the individual hotel). To guarantee your booking, hotels may require your credit card details. If you wish to cancel or amend your reservation, you should contact the hotel directly. Cancellation charges may be applicable.

c. Car Rental - Available Bookings
Where a car hire booking is described as being ‘available,’ the total reservation price will be charged for making your booking. In these cases, this action will be identified during the booking process. By submitting your reservation request, you authorize Al-Futtaim Travel to make car rental reservations on your behalf, including making payment to car rental suppliers. Al-Futtaim Travel will charge your credit card for the total reservation price shown on the website, which may include taxes or other charges in addition to the car rental rate demonstrated in response to your initial inquiry.

d. Car Rental - On Request Bookings
Where a car hire booking is described as being ‘on request, you will be asked your credit card details; however, the card will be only charged by the supplier on confirmation of your booking. The total amount due will either be shown on the website or will be notified to you before your booking is finally confirmed. If you subsequently wish to cancel or amend your reservation, you should contact Al-Futtaim Travel. Cancellation charges may be applicable.

Cancellations and Modifications to Air / Hotel / Car Bookings/Holiday Packages
The cancellation and modification policy of your reservation were provided at the time of your booking. Where a modification or cancellation is provided in the system, you can either contact Al-Futtaim Travel quoting your booking reference, to cancel or modify your reservation.
Service charges

  •     Air ticket refunds-AED 150 per document
  •     Reissuance-AED 100 per document
  •     Revalidation-AED 50 per document
  •     Marhaba Refund charges-AED 50 per voucher
  •     Holiday booking refund charges-AED 350 per package
  •     Please contact your travel consultant regarding refund charges on all other travel products

*Terms and conditions apply. Excludes airline refund and cancellation charges. Some products are non-refundable once issued. Cash refunds will take a minimum of 5 working days.Credit card refunds will be credited back to the cardholder within 21 working days.

Currency Converter
Currency rates provided on this website are based on various publicly available sources and should be used as a guideline only as actual rates may vary. The information supplied by this application is believed to be accurate, but Al-Futtaim Travel and its suppliers do not warrant or guarantee any such accuracy.

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