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FAQ

FAQ

When you have identified a holiday destination that you are interested in, (such as the travel dates and the number of passengers). Send us the requirement details for a price quote. Your plan discussion will start from there on

If you wish to make any changes to a holiday package or a special offer, you should contact our travel consultants. Please read the cancellation policy carefully before cancellation, as retention charges may apply

All hotel reservations confirmed through Al-Futtaim Travel are immediately sent to the hotel's central reservations system. The hotel property transmits a unique confirmation number for your ticket which is shown on your Al-Futtaim Travel itinerary and may be used for future reference. We recommend that you carry a copy of the travel plan to the hotel and present this upon arrival.

All Al-Futtaim Travel reservations made online are guaranteed with a major credit card and therefore, holiday reservations cannot be placed on hold.

Al-Futtaim Travel currently has the capability to accept all major credit cards including MasterCard, VISA etc.

At present, we do not provide the option to cancel a hotel reservation online. We recommend that you contact us to assist you with the cancellation as per the hotel reservation policy. Please check the individual hotel cancellation policy at the time of booking. If you fail to cancel your reservation by the deadline, the hotel may charge your credit card for the first night’s stay (or multiple nights stays), as well as for any applicable taxes and service charges.

You can pay for your flight using a credit card or by bank transfer, or pay in cash in person by visiting our retail office

Yes, but we would appreciate your understanding that special seating is at the discretion of the airline. Please provide your traveler profile with the required details in advance. Confirmation is subject to airline terms and conditions.

We only provide you with the flights and fares that are available at the time of your request. If you cannot find information about a specific time or trip, the airline may have sold all the open seats, or it may be that the carrier has amended its operating schedule Please contact us using the enquiry form on this website or by email, phone or fax so that we can recheck and provide you the correct options as per your requirements.

You can contact us using the enquiry form on this website or by email, phone or fax as mentioned in the” contact us” section.

Refund amount depends on the terms and conditions of the product you have purchased. You need to check same which we shared while making the booking. You can claim us if there any refund entitlement applicable

It could be possible that the internet provider will mark general booking emails as spam kindly check your spam folder depending on your set spam filter if it is selected on the highest ranking you will only receive emails from senders in your address box, please change these filters.If you have checked your spam folder, you can escalate your request to our team leader aft.holidays@alfuttaim.com

It is essential to select travel services only if you are sure of traveling as most of our travel services have the strict cancellation and amendment policies you need to read all terms and conditions before finalizing your booking.If you are a no-show (fail to show up for your reservation), you can contact us on our emergency 24/7 number. However, we would advise you to contact your travel insurance company for reimbursement depending on the circumstances.

Our Support team will try to respond to all your questions within 24 hours however sometimes depending on your request our unit may require more time to process your request they will update you on the status of your booking however if you have not heard from them you can escalate your request to our team leader jinky.calinao@alfuttaim.com. We may not have received your initial offer due to undeliverable mail or another type of internet/server error.

Al-Futtaim travel has special rates with Orient insurance. We recommend the purchase of adequate travel insurance for all overseas trip. Please note that Immunization may be recommended or required for your destination or stopover points and we advise you to check with the respective embassy for up-to-date information and requirements well in advance of commencing any travel.

Al-Futtaim Travel gives assistance for obtaining tourist VISA for UAE and rest of the world. Please post your inquiry on the website & one of our travel consultant will get in touch with you regarding the norms of tourist VISA process

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